EuroEyes Hamburg

I was at Euroeyes Hamburg to get my vision optimised
All the way professional in modern facilities
Quick and very helpful through the investigations
I have received lenses for a perfect sight without
Glasses
Enhanced my vision as it was in my youth
Now I can see the nature and women as beautiful as they are
I can highly recommend Euroeyes!!!

I am writing a review on behalf of a friend who I accompanied to Hamburg for an operation. Due to corona, I could not be in the waiting area and was instead recommended to take a walk. Yep, understandable.

When we arrived in Hamburg, we called to confirm the times so we could plan our schedule accordly. We advised that the operation would take about an hour but no more than 2 hours. When she arrived for her 1.30pm appointment she specified at the beginning that we needed to leave for our train at 4.30pm where I needed to be back in Berlin for a meeting and also because she was told that she could not “linger around for too long” after the surgery due to corona. So after waiting for 30 minutes (around 2pm) she followed up to see whether there was any delay since we have a train to catch. My friend was rest assured by one of the receptionists that someone would come pick her up shortly and that she would not miss her train. She waited another 20 minutes (so 50 mins altogether) until someone finally attended to her for the preoperation process (tests and measurements).

In the operation prep room, they gave her numbing drops. A couple of minutes after another patient arrived and got the same and shortly after 10 minutes another patient had the same. Both patients who came in after my friend had their operation completed before her. It was already 3pm so she spoke to the nurse as she was worried we would miss the train. The nurse said that everything will be done by 4’oclock. But another patient came after and went in for their operation, which triggered my friend to stress and cry. As a result, the nurses came to ask what was wrong. My friend explained everything and the nurse left to consult with someone and then came back and to tell my friend that the train tickets will be reimbursed and that she relaxes.

The reason why we came to Hamburg was because she scheduled the operation with Dr Lerche (two months ago) who can only perform this certain operation/technique in the Hamburg clinic. The doctor who came into the room was instead someone else. Another nurse came to put drops in her eye again but this time put it in the wrong eye… Just great.. the perfect way to make someone feel relaxed.

I just don’t understand why they keep making promises. If they are going to be late say so. So we could make alternative arrangements. When I came to pick her up at 3.30pm, I was told me that it will take another 30 minutes and that they would call me. I came around 4:05pm, after taking a walk outside for the past god knows how long in the cold where everything was closed and yet she still wasn’t out. At 4:20 she was out, after we had to explain the situation, they advised us that if we didn’t make the train they would reimburse us. I found it absolutely contradicting when they asked her not to do sports but to somehow get herself to HBF to make it for her train in 10 minutes. I don’t understand how they could put a patient through all this stress. All that aside, I am looking to somehow obtaining my friend’s file in Berlin by 12pm tomorrow as promised 🙂

My poor friend had to experience all this unnecessary stress. I really hope that no other patient will have to go through anything even close to this experience. Please work on internal and transfer of communication!!!!!

Came here because of my very high myopia (-12 and -15) and EuroEyes provided me with the amazing solution of intraocular lenses (ICL). The service and support from all staff is exceptional, the premises very modern and comfortable. If you wish to improve your eyesight with lasik or ICL lenses, this clinic is highly trustworthy and I would recommend it 200%.